Rebuilding Trust in Government and Public Institutions for a Functioning Democracy

Sponsored by OECD iLibrary
Recorded on 01/27/2022

Posted in Scholarly Communication and Research

What are the drivers behind trust in government and public institutions?


Trust is the foundation for the legitimacy of public institutions and a functioning democratic system. Crucial for maintaining political participation and social cohesion, trust helps ensure the success of a wide range of policies that depend on behavioral responses from the public—as shown by the COVID-19 emergency. However, on average across OECD countries, only about half of people say that they trust their national government. Since the global financial crisis of 2008, trust in government has eroded in many countries and recovered only in some. 

On Thursday, 27 January, join the OECD iLibraryOECD Governance Directorate and Choice-ACRL as we discuss how countries and regions can better understand what drives widespread trust in public institutions and the crucial role it could play for achieving a sustainable recovery in our civic systems. Pulling critical data from OECD iLibrary’s database, Santiago González will discuss the value of responsive and reliable public services, resources, and policies in governmental and public institutions.


  • Image of Santiago González

    Santiago González

    Economist/Policy Analyst OECD

    Santiago González is an economist/policy analyst of the Governance Indicators and Performance evaluation division of the OECD Public Governance Directorate. He has been the lead analyst of case studies in the determinants of public trust in Korea, Finland and Norway. Santiago led the creation of question modules on the drivers of institutional trust included in the OECD Guidelines on Measuring Trust and to be implemented in 20 member countries through the OECD Trust survey as well as by the European Social Survey (ESS) panel survey CRONOS-2. He was also in charge of the creation of the OECD Trust dataset. Santiago also coordinates the biennial OECD Government at a Glance report on the measurement of public administrations performance. His main research areas are trust in public institutions and its determinants; measurement of outcomes of public administrations such as political efficacy and satisfaction with services and the relation between good governance and people’s well-being.

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