Gone Phishing: Service Continuity after a Cyber Attack

Sponsored by Scholarly Networks Security Initiative
Recorded on 05/20/2021

Posted in Library Technology and IT

Is your library prepared for a cyber attack?


Cyber attacks on institutions of higher education are becoming more common, but many academic libraries have yet to prepare for a cyber attack, the impact it has on operations, and the lasting repercussions on people and services. This webinar, sponsored by the Scholarly Networks Security Initiative (SNSI), features librarian panelists from multiple institutions that have faced both large-scale and small-scale cyber attacks. They will discuss their experiences with the initial incident and its impact on the library, lessons learned during the recovery phase, the emotional impact the cyber attack had on workers, and the long-term changes and repercussions that occurred after recovery.


  • Image of Gwen Evans

    Gwen Evans

    Vice President of Global Library RelationsElsevier

    Gwen Evans is Vice President of Global Library Relations, Elsevier. Prior to joining Elsevier in 2020, Gwen spent seven years as the executive director of the state agency and library consortium OhioLINK. She held the position of Associate Professor and the Coordinator of Library Information Technologies at Bowling Green State University until 2012. She has extensive experience with all types of academic libraries and institutions including academic content contract negotiations on the consortial level, statewide affordable textbook initiatives including OER, and leading, maintaining and creating shared collaborative services in a technology-driven environment. She was active in the International Coalition of Library Consortia, serving as Chair of the Coordinating Committee. Her recent publications include an Ithaka S+R issue brief co-authored with Roger Schonfeld, “It’s Not What Libraries Hold; It’s Who Libraries Serve: Seeking a User-Centered Future for Academic Libraries” and “Creating Diversity in Libraries: Management Perspectives” in Library Leadership & Management with Mihoko Hosoi and Nancy S. Kirkpatrick.

  • Image of Lisa Janicke Hinchliffe

    Lisa Janicke Hinchliffe

    Professor and Coordinator for Information Literacy Services and InstructionUniversity Library, University of Illinois at Urbana-Champaign

    Lisa Janicke Hinchliffe is Professor and Coordinator for Information Literacy Services and Instruction, University Library and Affiliate Professor, School of Information Sciences at the University of Illinois at Urbana-Champaign. Lisa’s responsibilities encompass instruction programs for library users and professional development for library staff and faculty, as well as campus outreach and collaborations related to teaching and learning. Courses taught include International Information Organizations and Policy Making, Library Service Evaluation, and Academic Librarianship. As the 2010-2011 ACRL President, she led the launch of the ACRL Value of Academic Libraries Initiative. Lisa is a “chef” in The Scholarly Kitchen. Lisa has consulted, presented and published widely on scholarly communications, publishing, the value of libraries, strategic planning, organizational innovation, emerging technologies, program evaluation, library assessment, inclusion and equity, information literacy, and teaching and learning.

  • Image of Erin McCaffrey

    Erin McCaffrey

    Dean of the Library and Director of the Center for Student Success Regis University

    Erin McCaffrey is Dean of the Library and Director of the Center for Student Success at Regis University in Denver, Colorado. Erin’s background spans over 20 years working in academic libraries and higher education. She has experience in web-based library services, system administration, distance learn­ing, and reference and instruction. Her research interests are in assessment, user experience, and library administration and leadership. She has published and presented on the subjects of assessment, accessibility, virtual reference, embedded librarianship, program review for academic libraries, and the faculty-library connection. Her book, Virtually Embedded: The Librarian in an Online Environment, (with co-editor Elizabeth Leonard) was published by ACRL in 2014. She received her BA from DePaul University and her MLIS from Dominican University.

  • Image of Kristina Vela Bisbee

    Kristina Vela Bisbee

    Journalism and Government Information LibrarianColumbia University

    Kristina Vela Bisbee is the Journalism and Government Information Librarian at Columbia University and a lecturer for the School of Information Sciences at the University of Illinois Urbana-Champaign. As the liaison to the department of Political Science and the Columbia Journalism School, Kristina provides collection development, programming, research support, and outreach within the Science, Engineering, and Social Sciences division of Columbia University. Most recently, she has presented on topics of civic engagement, public data, and applying journalistic methods to scholarly communication.

  • Image of Melissa DeWitt

    Melissa DeWitt

    Research and Instruction LibrarianRegis University

    Melissa DeWitt joined the Regis library faculty in 2018 as a Research and Instruction Librarian. She received her MLIS from the University of Denver, and as a graduate student, discovered a passion for teaching and outreach while working in an academic library. Melissa’s research interests are varied and most recently include instructional pedagogy, source evaluation, popular culture, mentorship practices, and perceptions of student-athletes. She also teaches credit-bearing courses: first year writing and composition and a master’s-level research methods course.

  • Image of Romel Espinel

    Romel Espinel

    Web Services and Instruction LibrarianStevens Institute of Technology

    Romel Espinel is the Web Services and Instruction Librarian at the Samuel C. Williams Library, Stevens Institute of Technology in Hoboken, NJ. He loves teaching students and his community about how information is created, used, shared, and reproduced. His areas of specialty and research are at the crossroads of critical pedagogy, instructional design & technology, and user experience.