LTI’s Back-to-School Toolkit: User Experience, Accessibility, & Outreach

Resources for better understanding students' needs

Libraries engaged in user experience, accessibility, and outreach

Mid-August is upon us. If the school year hasn’t started yet for you, it soon will. In preparation for it, we decided to curate a selection of our evergreen posts on LibTech Insights to reenergize you for the months ahead. This week, we selected posts about improving user experience and accessibility and creating meaningful engagement with students.


Digital Accessibility in Libraries: A Primer

Accessibility is a core value of librarianship, and yet it can be difficult to know where to get started or how to make effective interventions. Amy Drayer offers insight into disability and gives useful starting points for a library’s accessibility journey.

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Getting Started with Accessible User Experience (UX) Research

On the same theme, part of a library’s accessibility journey involves conducting research into what its users actually need. Lisa Campbell and Brittany Kester discuss user experience research they conducted and offer important considerations and additional readings for those hoping to undertake similar research at their institutions.

A zoomer patron watching an influencer on his phone

5 Findings to Know about Your Gen Z Patrons’ Tech Habits

Conducting in-person research with library users provides a great foothold into improving your library’s services. But it can also be helpful to pan out and look at big-picture user trends. This piece highlights a few macro-trends that might shape how you reach out to and design for this new generation of college students.

An elderly patron using technology at her library, free from ageism

Turn on the Computer, Turn off the Ageism: Empowering Older Adult Technology Use

At the same time that we consider changing trends among young people, we shouldn’t forget that many first-year students aren’t fresh out of high school. Joseph Winberry examines the ageism that often creeps into discussions around technology and offers some practices for mitigating it.

How to Make a Bad Web Form

Any of Robin Camille Davis’s excellent contributions to LibTech Insights would offer a great starting point for librarians interested in user experience work, but this piece has always been an LTI favorite. The lessons that it imparts about improving a web form to make it more user-friendly can carry over into many different projects.

A Simple Process for Improving Your Information Architecture

An important component of user experience is having your information well-organized. Chad Haefele outlines an iterative process for understanding what information you have available, learning about your users’ needs, and reorganizing how the information is structured.

Librarians installing an app on a phone

An Overlooked Library Tech: Apps and Extensions

Many libraries have sought to implement apps and extensions to make their offerings more accessible to students. One problem, though, is user uptake. Steven Bell unpacks this nettlesome problem and the benefits of solving it, and offers a panoply of tactics for getting the word out.

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